Telemarketers

Also called: Telemarketer, Telephone Sales Representative (TSR), Telephone Service Representative (TSR), Telesales Representative,



What they do:
Solicit donations or orders for goods or services over the telephone.
On the job, you would:
  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.

Knowledge

Business
  • sales and marketing
  • customer service
Arts and Humanities
  • English language
Communications
  • telecommunications

Skills

Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
Social
  • talking people into changing their minds or their behavior
  • looking for ways to help people

Abilities

Verbal
  • communicate by speaking
  • listen and understand what people say
Attention
  • pay attention to something without being distracted

Personality

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Integrity
  • Stress Tolerance
  • Persistence
  • Achievement/Effort
  • Dependability
  • Adaptability/Flexibility

Technology

You might use software like this on the job:

Spreadsheet software
  • Microsoft Excel
Helpdesk or call center software
  • Acarda Sales Technologies Acarda Outbound
  • Softphone software
Customer relationship management CRM software
  • Database Systems Corp Telemation
  • Microsoft Dynamics

Education

Education: (rated 2 of 5)
  • high school diploma/GED
  • no high school diploma/GED
usually needed

Job Outlook

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$26,290
$19,170
$44,480

Explore More

What they do:
Solicit donations or orders for goods or services over the telephone.

On the job, you would:
  • Deliver prepared sales talks, reading from scripts that describe products or services, to persuade potential customers to purchase a product or service or to make a donation.
  • Contact businesses or private individuals by telephone to solicit sales for goods or services, or to request donations for charitable causes.
  • Explain products or services and prices, and answer questions from customers.

KNOWLEDGE

Business
  • sales and marketing
  • customer service
Arts and Humanities
  • English language
Communications
  • telecommunications

SKILLS

Basic Skills
  • talking to others
  • listening to others, not interrupting, and asking good questions
Social
  • talking people into changing their minds or their behavior
  • looking for ways to help people

ABILITIES

Verbal
  • communicate by speaking
  • listen and understand what people say
Attention
  • pay attention to something without being distracted

PERSONALITY

People interested in this work like activities that include leading, making decisions, and business.
They do well at jobs that need:
  • Integrity
  • Stress Tolerance
  • Persistence
  • Achievement/Effort
  • Dependability
  • Adaptability/Flexibility

TECHNOLOGY

You might use software like this on the job:

Spreadsheet software
  • Microsoft Excel
Helpdesk or call center software
  • Acarda Sales Technologies Acarda Outbound
  • Softphone software
Customer relationship management CRM software
  • Database Systems Corp Telemation
  • Microsoft Dynamics

EDUCATION

Education: (rated 2 of 5)
  • high school diploma/GED
  • no high school diploma/GED
usually needed

JOB OUTLOOK

Below Average Outlook
New job opportunities are less likely in the future.
Salary
$26,290
$19,170
$44,480

EXPLORE MORE