Switchboard Operators, Including Answering Service
Also called: PBX Operator (Private Branch Exchange Operator), Switchboard Operator,
What they do:
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.On the job, you would:
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
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What they do:
Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.On the job, you would:
- Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
- Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
- Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
KNOWLEDGE
Business
- customer service
- administrative services
Arts and Humanities
- English language
Communications
- telecommunications
Engineering and Technology
- computers and electronics
SKILLS
Basic Skills
- talking to others
- listening to others, not interrupting, and asking good questions
Problem Solving
- noticing a problem and figuring out the best way to solve it
ABILITIES
Verbal
- listen and understand what people say
- communicate by speaking
Hearing and Speech
- recognize spoken words
- speak clearly
PERSONALITY
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Dependability
- Integrity
- Self Control
- Cooperation
- Concern for Others
- Attention to Detail
TECHNOLOGY
You might use software like this on the job:
Electronic mail software
- IBM Notes
- Microsoft Outlook
Presentation software
- Microsoft PowerPoint
Spreadsheet software
- Microsoft Excel
EDUCATION
- high school diploma/GED
- some college
JOB OUTLOOK
New job opportunities are less likely in the future.
$30,610
$21,870
$47,970