Hotel, Motel, & Resort Desk Clerks
Also called: Front Desk Agent, Front Desk Clerk, Guest Services Agent (GSA), Night Auditor,
What they do:
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.On the job, you would:
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
|
|
|
|
|
|
|
|
|
|
|
What they do:
Accommodate hotel, motel, and resort patrons by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.On the job, you would:
- Greet, register, and assign rooms to guests of hotels or motels.
- Contact housekeeping or maintenance staff when guests report problems.
- Issue room keys and escort instructions to bellhops.
KNOWLEDGE
Business
- customer service
- administrative services
Arts and Humanities
- English language
Safety and Government
- public safety and security
Engineering and Technology
- computers and electronics
SKILLS
Basic Skills
- talking to others
- listening to others, not interrupting, and asking good questions
Social
- understanding people's reactions
- looking for ways to help people
Problem Solving
- noticing a problem and figuring out the best way to solve it
ABILITIES
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- group things in different ways
PERSONALITY
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Concern for Others
- Dependability
- Integrity
- Self Control
- Stress Tolerance
TECHNOLOGY
You might use software like this on the job:
Data base user interface and query software
- Incident tracking software
- Yardi
Instant messaging software
- Blink
Facilities management software
- ASI FrontDesk
- Resort Data Processing
EDUCATION
- high school diploma/GED
- some college
JOB OUTLOOK
New job opportunities are less likely in the future.
$24,470
$18,340
$35,550