Order Clerks
Also called: Materials Specialist, Order Clerk, Sales Assistant, Warehouse Clerk,
What they do:
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.On the job, you would:
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Receive and respond to customer complaints.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
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What they do:
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.On the job, you would:
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
- Receive and respond to customer complaints.
- Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
KNOWLEDGE
Business
- customer service
- administrative services
Arts and Humanities
- English language
Engineering and Technology
- computers and electronics
Communications
- telecommunications
SKILLS
Basic Skills
- listening to others, not interrupting, and asking good questions
- reading work related information
Social
- looking for ways to help people
- understanding people's reactions
ABILITIES
Verbal
- communicate by speaking
- listen and understand what people say
Ideas and Logic
- notice when problems happen
- order or arrange things
Visual Understanding
- quickly compare groups of letters, numbers, pictures, or other things
- quickly know what you are looking at
PERSONALITY
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Attention to Detail
- Cooperation
- Dependability
- Persistence
- Initiative
- Concern for Others
TECHNOLOGY
You might use software like this on the job:
Enterprise resource planning ERP software
- Microsoft Dynamics
- Oracle JD Edwards EnterpriseOne
Presentation software
- Microsoft PowerPoint
Data base user interface and query software
- Data entry software
- Microsoft Access
EDUCATION
- high school diploma/GED
- some college
JOB OUTLOOK
New job opportunities are less likely in the future.
$34,240
$23,260
$54,050