Dispatchers
Also called: City Dispatcher, Dispatcher (Dispatch), Operations Dispatcher, Train Dispatcher,
What they do:
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.On the job, you would:
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Oversee all communications within specifically assigned territories.
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What they do:
Schedule and dispatch workers, work crews, equipment, or service vehicles for conveyance of materials, freight, or passengers, or for normal installation, service, or emergency repairs rendered outside the place of business. Duties may include using radio, telephone, or computer to transmit assignments and compiling statistics and reports on work progress.On the job, you would:
- Monitor personnel or equipment locations and utilization to coordinate service and schedules.
- Schedule or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.
- Oversee all communications within specifically assigned territories.
KNOWLEDGE
Business
- customer service
- management
Transportation
- movement of people or goods by air, rail, sea, or road
Arts and Humanities
- English language
Safety and Government
- public safety and security
SKILLS
Basic Skills
- listening to others, not interrupting, and asking good questions
- talking to others
Social
- changing what is done based on other people's actions
- looking for ways to help people
Problem Solving
- noticing a problem and figuring out the best way to solve it
ABILITIES
Verbal
- communicate by speaking
- listen and understand what people say
Attention
- pay attention to something without being distracted
- do two or more things at the same time
Ideas and Logic
- notice when problems happen
- use rules to solve problems
PERSONALITY
People interested in this work like activities that include data, detail, and regular routines.
They do well at jobs that need:
- Dependability
- Attention to Detail
- Stress Tolerance
- Integrity
- Self Control
- Independence
TECHNOLOGY
You might use software like this on the job:
Data base user interface and query software
- Database software
- Microsoft Access
Presentation software
- Microsoft PowerPoint
Mobile location based services software
- Global positioning system GPS software
- Situation resource tracking software
EDUCATION
- high school diploma/GED
- no high school diploma/GED
JOB OUTLOOK
New job opportunities are less likely in the future.
$40,190
$25,260
$67,850